Currently, we only offer shipping to the UK, but we are working on expanding to more countries.

We are happy to announce that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you will not incur any shipping costs.

As soon as your order is dispatched, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page

Our processing time is 1-2 business days. Once your package is dispatched, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible, so you can enjoy your new fashion items!

You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend that you read our return policy, which you can find at the bottom of our website. When you wish to initiate a return, you can easily send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and pictures of the damaged item. We will of course ensure an appropriate solution.

You can exchange items by returning them according to our return procedure and then placing a new order for the desired item. To start the process, you can email us at support@nova-ly.com.

If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not been processed

Enter your discount code in the relevant field during the checkout process. The discount will automatically be applied to the total amount.

We accept various payment methods, including Apple Pay, Mastercard, Visa, and American Express. You can view the available options during the checkout process

Consult our size guide on the product page to find the right size for your body type. If you are in doubt, feel free to contact us for advice.

Yes, we offer gift cards. Please send an email to support@nova-ly.com for more information.

You can sign up for our newsletter by entering your email address in the subscription field at the bottom of the page. You will receive updates on new products and exclusive offers.

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.

You can contact customer service by sending an email to: nova-ly@support.com