Shipping Policy

Forsendelsespolitik

What is the delivery time?

The delivery time consists of two periods:
• Processing time:
Within 1 business day after your order, it will be checked, approved, and packed. Your package will then be prepared for shipment.
• Delivery time:

UK: 8-14 business days

The shipment is handled by Royal Mail, Post office or DPD.

All shipping times are excluding customs delays. Delays may occur during busy periods such as Christmas, Black Friday, and New Year.

What does shipping cost?

We offer free premium shipping worldwide. This includes insurance against theft, loss, or damage to the package.

Where is my package?
Once the package has been shipped, you will receive an email with a tracking number.
You can track your order here: https://nova-ly.com/apps/parcelpanel
For logistical reasons, your shipment may be sent in multiple parcels.

My tracking number doesn't work?
It may take up to 5 business days for the update to be available. We kindly ask for your patience.
If the tracking does not provide any information, please contact us.