Return Policy
Right of Withdrawal for Consumers
(A consumer is any natural person who, in connection with a legal transaction, is acting primarily for purposes that are outside their trade, business, craft, or profession.)
Information about Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period is 14 days from the day:
• when you, or a third party designated by you, who is not the carrier, takes possession of the goods, if you ordered one or more items in a single order and they will be delivered at the same time or have been delivered;
• when you, or a third party designated by you, who is not the carrier, takes possession of the last item, if you ordered one or more items in a single order and they will be delivered at the same time or have been delivered.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. This can be done by email to: support@nova-ly.com. You may use the attached standard withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this agreement, we will refund all payments we have received from you, including the cost of delivery (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we received the notice of your withdrawal.
For this refund, we will use the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, this refund will not incur any additional cost for you.
We may withhold the refund until we have received the returned goods, or you have provided evidence that you have sent the goods back, whichever occurs first.
You must return the goods without undue delay, and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract, to us or to a representative of ours.
The deadline is met if you send the goods back within 14 days.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling them in a manner other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Reasons for Exceptions and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
• for the supply of goods that are not pre-manufactured and for whose production is based on your individual choice or decision, or which are clearly personalized to your personal needs;
• for the supply of goods that are liable to deteriorate or expire rapidly;
• for the supply of alcoholic beverages, the price of which was agreed upon at the time of the contract, and which can only be delivered 30 days after the conclusion of the contract, and the value of which depends on fluctuations in the market which the business cannot control;
• for the supply of newspapers, periodicals, or magazines, except for subscriptions.
The right of withdrawal expires early for contracts:
• for the supply of sealed goods which cannot be returned for health or hygiene reasons if the seal has been broken after delivery;
• for the supply of goods which after delivery are, by their nature, inseparably mixed with other items;
• for the supply of audio or video recordings or computer software in a sealed package, if the seal has been broken after delivery.
Example of Withdrawal Form
Please contact us via the following email before returning the goods to us: support@nova-ly.com
The return address on our packages is not our return address. You will receive our return address via email if you request it.
If you wish to withdraw from the contract, please complete this form and send it by email to us:
I/we () hereby withdraw from the contract I/we () concluded for the purchase of the following goods ()/the supply of the following service ()
Order on () ____________ / received on () __________________
Consumer's name
Consumer's adress
Consumer's signature(only if communicated on paper)
Date
(*) Delete where not applicable.
If you need further assistance or adjustments, I am ready to help!